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Aug
15
From Knowledge@W. P. Carey comes a report that the Amazon Kindle was the “darling of the Smart Services Summit” recently hosted by Qualcomm in San Diego.
First, the article defines “smart services” as a term that “covers the field also know as M2M, which means machine-to-machine communications to some or machine-to-man communications to others.” But wait . . . there’s more: the term “also refers to the customer focus and strategy that transforms technology into a solution.”
The Kindle, the electronic book reader recently released by Amazon.com, is an example of something that meets old and new definitions of smart services. This piece of hardware certainly looks like a product, but Amazon CEO Jeff Bezos has been prominently quoted saying it is a service, not a product.
The Kindle comes with built-in wireless connectivity to download new books and magazines from Amazon. Owners don’t have to sign up for wireless service. They simply browse, press a button to buy, and the book is downloaded to the device.
The cost of the wireless service is covered by a small fee built into the price of the book.
The Kindle was the darling of the Smart Services Summit. In his keynote address called “The Internet of Things,” Qualcomm CEO Paul Jacobs cited the Amazon gadget as an example of what happens when things get connected to the Internet.
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